Frequently Asked Questions

Shipping Dates:

Mail will be sent out the first week of the following month.

If you join between the 1st and 25th of a month you will receive the following month's letter. (Ex. If you join September 1st-25th, your first mailer will be October's edition, which will ship the first week of October. If you sign up after September 25th you will receive November's edition as your first letter.)

Please note that the monthly sign-up cutoff date is the 25th.

Wait Times:

Please allow up to 10 days for U.S. deliveries and up to 21 days for International deliveries after shipment.

  • To keep the mail club affordable, envelopes are sent out using postage stamps and tracking isn't available.


  • You will be billed on the same day of each month that you initially subscribed.


  • If your envelope arrives damaged you may email us at info@unforgettablepostsbymail.com. Make sure you send your name and photos of the items damaged.

    Please note: The response time is 1-3 business days.


  • You can manage your subscription anytime using your customer portal to change your delivery address, billing information, email and to cancel your subscription.

  • If your envelope didn't arrive after the estimated amount of days, it's possible that it's been delayed or lost during transit. You may email us at info@unforgettablepostsbymail.com to let us know.


  • At this time, we ship to MEXICO and CANADA. 


  • You may cancel your subscription at any time. However, if the current month’s envelope has already been taken to the post office, a refund may not be issued.